SkinCeuticals Reviews

Have used SkinCeuticals for many years. Tried Phioretin CF for the first time September 2022. Reacted very badly to the product. Red, swollen blistered skin. Bought the product directly from the company. Awaiting a response. My review rejected by their website. I included a picture of my red, swollen blistered forehead. Would suggest reviewing this product on other websites before buying and a patch test at the very least.

This was my second time spending a couple hundred on Skinceticals products. A couple items didn’t work so I returned them. I couldn’t use their return slip because it was too blurry. Had to call to get correct order number/address. No one was very helpful. It gets worse…

I sent $248 worth of items to them 7 weeks ago by priority usps so I could track the order. After I knew they had it for a month, I contacted them. They promised the money would be returned a week ago.

When it didn’t appear, despite having an email admitting they received the items, the rep on phone told me I needed to give her the USPS tracking number. She then told me she would open a case and hung up on me???? I know from their email to me that my return has been there over six weeks.

Looking at the number of reviews here, with the same complaint it’s obvious they don’t care. This line is sold in Dr’s offices, they’re making huge money. They don’t care nor are inclined to return your money or have good customer service.

GREAT PRODUCTS, but I will NEVER BUY FROM THEM AGAIN.

I purchased my second batch of Skinceticals products in the beginning of August '22. I decided to return them but had to call because the return slip was too blurry. It took 3 calls to get that address info. Hanging up on customers is common there…

The return items were $248. I shipped them USPS priority. After several weeks and having tracked them I knew Skinceticals had my items. I asked for my return. It had been promised for 9/12/22.

I called back, was hung up on twice and told I needed to submit my tracking info? Why if I had an email saying they had the items? They then sent me an email saying I would be refunded "in their systems time".

Skinceticals is an expensive line sold in dr's offices and is a great product but their customer service is abysmal. I will never buy anything by them or L'Oréal their parent company again.

I bought this line of products for many and appreciate it. Except, I ordered on line Thursday June 23rd directly from the company. They offer 25$ delivery charge for next day delivery Friday cwhich I took. I got my AGE face cream at 168$ a pop only the Monday. I first wrote them to reimburse me the 25$ cause they didn’t deliver the next day as promoted on their website. No replies for 4 days and decided to call them. They refused to credit my 25$ based on the fact it was ordered on a Thursday.. So why promote delivery charge 25$ for next day if you can’t do it. It’s fraud!!!!! I probably bought for 1000’s of their products in the past two years. Well they lost me as customer for 25$ on an order of 165$. It’s question of principle!!! What a bad decision from their part. I will also call my credit card company and claim for fraud. This company is a division of L’Oréal. I’ll never buy L’Oréal again in my life

I ordered $169 CE Ferulic off SkinCeuticals website and received notification that shipping would be 3-5 days and got a message to use Shoprunner next time for 2 day shipping. I called SkinCeuticals immediately and was on hold for 15 minutes. Then I explain I'm in Texas the heat is 100 and I belong to Shoprunner and want my order canceled so I can reorder for 2 day shipping. The expensive product I ordered goes bad quickly in heat. I was told it couldn't be canceled, though I had just placed the order. I submitted a 1-star review to SkinCeuticals website about terrible customer service, and got a message from the company saying it would not post my review. I'm sending the product back when it arrives, but do worry about getting a refund from SkinCeuticals, which has expensive products but terrible customer service.

Unacceptable customer service, especially for such a premium brand.
Sent a product back almost two months ago and still have new news.
I've asked 4 times what's the process to raise a complaint and they purposefully ignore my question.
Their products might be good but just hope you never need their customers service.

horrible customer service. I have been trying to get a refund for my return for over 6 weeks since it was returned and received from them unopened on April 4. Several calls to customer service and no response to emails and they will not tell me why they did not refund my money. I am sure if I did not notice I did not get a refund on my credit card statement that I never would have gotten a refund. Company makes great products but they are horrible to deal with. First, an item I had in my cart somehow did not get put with my order and when I immediately tried to call to cancel the order they said they could not cancel and when I received the order to just return it. Then they took several phone calls to get my return label and now several phone calls and emails still waiting for my refund. This is no way to run a business especially when paying so much for your products.

The products are nice - not sure they are worth the huge prices - but their customer service is just dreadful. For high end products like this they should be all over service but they just are not. I have tried both email and phone and some lovely person promises to solve it and then nothing happens. Over and over again. I am really surprised as the company is owned by L'Oreal who you would expect to be good at this stuff. The extraordinary thing is that I am actually trying to buy something and have previously spent several hundred pounds with the company but I have finally given up. So that's a fairly loyal customer lost. Perhaps they should spend less on marketing to influencers to boost their customer acquisition and more on hanging on to existing customers. BTW I thoroughly recommend Inkey List for products that seem to work just as well for a fraction of the price

I have been trying for over 1 month to resolving an order/shipping issue. Either via their chat or on the phone I am told I will receive an email update from the appropriate teams (which by the way you cannot talk to). I never have received a single email. They have not responded to any of the 6 emails I have sent them. I call back or chat at least one a week for status. Everytime I do I am told a different time frame for when I will receive an update. Now it looks like I am out $500. Unacceptable.
I spoke to a supervisor today after being told that I would not be able to speak with one for 3 weeks. He apparently is the only person in the company that I can speak to. Apparently ALL Managers, directors, VPs will not speak or email with any clients. Unacceptable.
Do not trust them if you have any customer service needs. You will be mislead, ignored, and given incorrect information.
UNACCEPTABLE
Kristen Froliger

they do not honour their special offers, I spent £180 on a beauty set and did not get my gift with purchase which was included in the deal. I tried contacting customer care but was fobbed off. False Advertising and poor customer care.